At Hauseon, we are committed to delivering your orders quickly, safely, and efficiently. Our goal is to ensure a seamless shopping experience from the moment you place your order to when it arrives at your doorstep. This Shipping Policy outlines how we process, handle, and deliver your purchases.
1. Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Once your order is processed and shipped, you will receive a confirmation message with your tracking details.
2. Shipping Methods & Delivery Time
We offer several shipping options to suit your needs. Delivery times may vary based on your location and the availability of products.
- Standard Shipping: 3–7 business days after order processing.
- Express Shipping: 1–3 business days for faster delivery (available for select locations).
- Same-Day or Next-Day Delivery: Available in limited areas for eligible orders placed before the daily cutoff time.
Please note that delivery timelines are estimates and may be affected by factors such as weather conditions, courier delays, or high-demand periods.
3. Shipping Charges
- Shipping costs are calculated based on your location, package weight, and chosen delivery method.
- Free shipping may be available on qualifying orders or promotional events.
- All shipping fees will be displayed clearly at checkout before payment confirmation.
4. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via SMS or message. You can use this number to track the real-time status of your delivery.
If your tracking information has not updated within a few days, please allow up to 48 hours for the courier to update the status in their system.
5. Delivery Policy
- Deliveries are made during business hours (Monday to Saturday).
- Please ensure that someone is available at the delivery address to receive the package.
- If you are unavailable at the time of delivery, the courier may attempt re-delivery or contact you to reschedule.
Hauseon is not responsible for delays caused by incorrect addresses, unavailability of the recipient, or unforeseen courier issues.
6. International Shipping
At this time, Hauseon primarily ships within [insert country/region]. For international orders, please check availability before placing your order. Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.
7. Damaged or Missing Items
If your order arrives damaged or incomplete:
- Report the issue within 48 hours of receiving your package.
- Provide clear photos and order details for review.
Once verified, we will offer a replacement, refund, or store credit as per our Return Policy.
8. Address Accuracy
Please double-check your shipping address at checkout. Hauseon is not liable for delays or losses resulting from incorrect or incomplete addresses provided by the customer.
9. Order Delays
While we strive to deliver on time, certain circumstances—such as weather disruptions, courier strikes, or peak seasons—may cause slight delays. We appreciate your patience and understanding in such cases.
10. Contact & Support
For any shipping-related questions or concerns, please reach out through our customer support form or contact section on the Hauseon website. Our team will be happy to assist you promptly.