Refund and Returns Policy
Return & Refund Policy
Last Updated: March 15, 2026
We want you to be completely happy with your Hauseon purchase. Our return process is simple, fair, and fully transparent — no surprises, no hidden fees, no runaround.
Return Policy Summary
Return Window | 30 days from delivery date |
Accepted Returns | Defective AND non-defective items |
Exchanges Accepted | Yes — defective AND non-defective items |
Return Label | Included in package — FREE |
Restocking Fee | None — $0.00 |
Return Method | By mail using prepaid label |
Refund Processing Time | 5–7 business days after return received |
Refund Method | Original payment method |
Bank Posting Time | Additional 3–5 business days |
Defective Item Claim Window | 7 days from delivery |
Who Pays Return Shipping | Hauseon — always free |
Return & Refund Timeline
Step | Action | Timeframe |
1 — Request | You email us with order number and reason | Anytime within 30 days of delivery |
2 — We Respond | We send RA number and return instructions | Within 1–2 business days |
3 — You Ship Back | Use prepaid label included in your package | Free — label in box |
4 — We Receive | We inspect the returned item | 1–2 business days after arrival |
5 — Refund Issued | Refund to original payment method | Within 5–7 business days |
6 — Bank Posts | Funds appear on your statement | Additional 3–5 business days |
Total From Request | Full cycle: request to refund on statement | ~10–16 business days |
1. Return Window
You have 30 days from the date your order is marked “Delivered” to request a return or exchange. We start counting from the carrier delivery confirmation date. After 30 days, we are unable to accept returns.
2. We Accept Returns for Defective and Non-Defective Items
Defective / Damaged Items | Accepted — full refund or replacement, your choice |
Non-Defective Items | Accepted — change of mind, wrong size, etc. |
Condition Required | Unused, unassembled, original packaging with all parts |
Time Limit | Within 30 days of delivery for both |
Defective or Damaged Items
If your item arrived broken, defective, or not as described, contact us within 7 days of delivery. We will arrange a free return and either send a replacement or issue a full refund — your choice. No questions asked.
Non-Defective Items (Change of Mind)
Changed your mind? No problem. Return any unused item in its original packaging within 30 days. The prepaid return label in your box covers the shipping cost.
3. Exchanges
We accept exchanges for both defective and non-defective items within the 30-day return window. Contact us to let us know which item you would like instead and we will guide you through the exchange process.
4. Return Label — Free, Included in Package
Return Label Source | Included in your package |
Return Shipping Cost | FREE — paid by Hauseon |
Label Type | Prepaid return shipping label |
Label Missing? | Email us — we will send a new one immediately |
A prepaid return shipping label is included in every order. To return an item, simply use that label to ship the package back. You pay nothing.
If your return label is missing or damaged, email us at info@hauseon.com and we will send a new one right away.
5. No Restocking Fee
Restocking Fee | None — $0.00 |
Deductions | None — full item price refunded |
Hidden Charges | None |
We never charge a restocking fee. When your return is approved, you receive a full refund of the item price with no deductions.
6. Refund Processing Time
Return Received by Hauseon | We inspect within 1–2 business days |
Refund Processing | 5–7 business days after approval |
Refund Method | Original payment method (credit card, PayPal, etc.) |
Bank Posting | Additional 3–5 business days depending on your bank |
Total Estimated Refund Time | ~10–16 business days from return request to bank posting |
7. How to Start a Return or Exchange
- Step 1 — Email us: Send your order number and reason to info@hauseon.com
- Step 2 — Approval: We respond within 1–2 business days with your Return Authorization (RA) number and instructions.
- Step 3 — Ship it back: Use the prepaid return label in your package to send the item back.
- Step 4 — Refund issued: Once we receive and inspect it, your refund is processed within 5–7 business days.
Please do not send items back without your RA number — unauthorized returns may be delayed.
8. Order Cancellations
You may cancel at no charge before your order has shipped. Email us at info@hauseon.com as soon as possible. Once shipped, follow the standard return process after delivery.
Contact Us
Contact Hauseon | Details |
Phone | |
Address | 3300 Lungren Court, Raleigh, NC 27610 |
Response Time | Within 1 business day (Mon–Fri) |
Frequently Asked Questions
What is the return window?
30 days from the date of delivery.
Do you accept returns for non-defective items?
Yes — we accept returns for any reason, defective or not, within 30 days.
Do you accept exchanges?
Yes — for both defective and non-defective items within 30 days.
Is there a restocking fee?
No. $0. We never charge a restocking fee.
Do I pay for return shipping?
No. A free prepaid return label is included in your package.
How long does my refund take?
5–7 business days after we receive your return, plus 3–5 days for your bank to post.
What if my return label is missing?
Email us at info@hauseon.com and we will send a new prepaid label at no charge.
Can I return assembled furniture?
Assembled items can only be returned if they arrived defective or damaged. Contact us if that is the case.
My item arrived damaged — what do I do?
Email info@hauseon.com within 7 days of delivery with photos and your order number. We will replace it or refund you — your choice, at no cost.